PAYMENT, PICK-UP AND DELIVERY

We strive to make your shopping experience as convenient as possible. Therefore, we offer several options for online ordering.

If you have a scheduled departure from Chisinau Airport in 6 months and a valid flight ticket, welcome to online shopping on our site.

• You can pre-order and pick up your purchase at Chisinau Airport (in the Departure Hall).
• You can order delivery in Chisinau or Moldova.

• Want to take your purchase with you? Prefer not to wait for delivery and plan to take it in your hand luggage? The option of online pre-order and collection in the airport is the best for you.
• Plan to make a gift to your loved ones, who remain in Moldova? Do not want to wait for a departure date? The delivery service is for you.

1. PRE-ORDER (PICKUP YOUR PURHCASE AT CHISINAU AIRPORT)

Pre-order will allow you to explore the range of goods and choose what you want. You don’t have to spend hours at the airport looking for the required items. The package with your purchases will be waiting for you at DFM store in Chisinau Airport – it takes a few minutes to receive.

*Please note! You’re required to provide passport details to place an order! You can collect your purchase in DFM store, which is at the sterile area of the Departure Hall.

FAQ Click & Collect Service at Chisinau Airport:

Who can pre-order at DFM?

The flight ticket is required: the flight should be not late than 6 months from order date. You must be at least 18 years old.

How much can I order?

You can buy goods only for personal use in our store: for non-commercial purpose.

Check the legislation of the host country that regulates the amount of imported goods.

! The buyer is fully responsible for the number of items purchased. One should determine the legality of importing products into the relevant country before making purchases.

Can I collect my order after arrival?

For technical reasons, currently it’s only possible to collect your order only before departure in the Departure Lounge at Chisinau Airport.

What payment methods are accepted?

You can pay for your order only by credit card. The order comes into operation only after payment confirmation.

What to do if the flight date is changed?

Please contact our customer service support@dutyfree.md or call 022-22-80-47 to inform us about the flight rescheduling. Phone operators hours: 9:00 – 18:00; Monday - Friday.

2. HOME DELIVERY FROM DFM

Our delivery service is made for your comfort. Everyone with a flight ticket can arrange delivery within Moldova (the flight should be not late than 6 months from order date).

Choose the most convenient delivery option from DFM:

• You can order online at Dutyfree.md.
• You can pay for your order at Chisinau Airport when departing and order delivery there to the needed address in Moldova.

FAQ Home Delivery:

Who can order delivery from DFM?

The flight ticket is required: the flight should be not late than 6 months from order date. You must be at least 18 years old.

Do I have to pay duty on the goods ordered?

No, you simply make purchase, and we take care of the rest. We’ve already paid duty and tax on all the goods.

How much can I order?

You can buy goods only for personal use in our store: for non-commercial purpose.

What payment methods are accepted?

You can pay for your order only by credit card. The order comes into operation only after payment confirmation.

What currency I can pay with?

The payment is made only in MDL according to the commercial rate on the date of purchase. The amount payable in lei will be visible in the shopping cart when placing an order.

What are the delivery costs?

• Order with a value of more than 49 Euro are free of shipping costs within Chisinau. For orders under 49 Euro we charge a shipping fee of 4,95 Euro.
• The cost of delivery within Moldova is 9,90 Euro regardless of order value.
• Delivery in Transnistria is not available.

How long does the delivery take?

• 2-3 working days within Chisinau.
• 5-7 working days within Moldova.